| H3K CRM |
|
|
|
"Customer Relationship Management (CRM) is the art of integrating every aspect of IT that relates to the customer - quite literally everything from marketing through sales to accounts receivable and bill collection." As a support company, Help 3000 would also include service and call response within that definition. When companies started using databases in earnest to record customer information in the 1980s, it was only a short step to incorporating the valuable information collected by sales people into what became Sales Force Automation (SFA) in the 1990s. These systems evolved to incorporate all departments in an organisation. These systems are currently known as CRM systems. Smaller organisations now competing with the larger ones on the internet, have recognised that they too require CRM systems, to enable them to have customer information available across all their departments. However small the company is, they need to make sure that customer information is readily available to everyone. Help 3000 offers a CRM consultancy, which enables companies to cut down on the time spent evaluating all these software packages and on-line services, and set up their CRM system as quickly and painlessly as possible. As a start, read the short article opposite, and then request a briefing questionnaire, that will be e-mailed directly to you.
|